American Airlines CEO Can’t Catch A Break, Even When Yale Praises Him

Forbes Business

by Ted Reed, Senior Contributor

February 19, 2026

AI-Generated Deep Dive Summary

American Airlines CEO Robert Isom has been thrust into a peculiar spotlight after receiving high praise from a Yale University professor, only to face criticism from airline industry blogs. The article, authored by a prestigious Yale professor, lauded Isom's leadership during the COVID-19 pandemic and highlighted his efforts to transform American Airlines into a more resilient and customer-focused company. However, these accolades have not been met with universal approval, as some within the airline industry质疑 his strategies and decision-making. The praise from Yale comes at an interesting time for Isom, who has faced ongoing challenges in the aviation sector. Since taking over as CEO in 2015, Isom has steered American Airlines through significant turbulence, including the financial fallout of the pandemic and shifting consumer demands. His leadership has been marked by a focus on cost-cutting, route optimization, and improving customer service, which have helped stabilize the airline financially. However, not all industry insiders agree with Isom's approach. Critics argue that his management style, while effective in certain areas, has led to disputes with employees, particularly over wages and working conditions. These tensions have been evident in recent labor relations and have raised questions about the long-term sustainability of his strategies. The mixed reactions to Isom's leadership underscore the complexities of managing a major airline in today's volatile market. Ultimately, Isom's story highlights the challenges of balancing innovation with stakeholder expectations in a highly competitive industry. While some applaud his ability to navigate crises and drive profitability, others remain critical of his methods. As American Airlines continues to evolve, the debate over Isom's leadership will likely persist, offering valuable insights for business leaders navigating similar complexities.

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Originally published on Forbes Business on 2/19/2026