Burger King Will Use AI To Check If Employees Say 'Please' and 'Thank You'

Slashdot

by msmash

February 26, 2026

AI-Generated Deep Dive Summary

Burger King has introduced an innovative AI chatbot named Patty, integrated into employees' headsets, as part of its BK Assistant platform. This system not only aids in meal preparation but also monitors employee interactions with customers to assess friendliness by identifying specific phrases like "please" and "thank you." The goal is to enhance customer service through constructive feedback rather than surveillance. The AI was trained using insights from franchisees and guests, focusing on recognizing certain words such as "welcome to Burger King." Managers can use this tool to evaluate how well their locations are performing in terms of friendliness. While the current emphasis is on detecting specific keywords, the company is also working on capturing the tone of conversations to add depth beyond mere phrase recognition. This initiative highlights the growing role of AI in enhancing human interactions within industries. By integrating AI into workforce development and customer service improvement, Burger King sets

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Originally published on Slashdot on 2/26/2026