Civil Aviation Ministry activates PACR as airlines suspend West Asia flights; 411 grievances handled so far
Times of India
by TOI LIFESTYLE DESKMarch 2, 2026
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As tensions escalate across West Asia, India’s Civil Aviation Ministry has activated its Passenger Assistance Control Room (PACR) to address widespread flight disruptions caused by airline suspensions of services to and from the region. The PACR, operating around the clock, has already resolved 411 passenger grievances in coordination with airlines and airport operators. This move comes amid massive flight cancellations, particularly affecting travelers impacted by the escalating crisis in West Asia.
The Ministry of Civil Aviation highlighted that the PACR is actively sharing helpline numbers provided by Indian Embassies in affected countries to assist passengers in need of support. Passenger concerns raised through social media platforms, the AirSewa portal, and dedicated helplines are being closely monitored and prioritized for resolution. The ministry urged travelers to contact these channels—011-24604283 or 011-24632987—for assistance.
Multiple airlines have renewed or extended flight suspensions due to safety concerns and evolving airspace restrictions in the Middle East. Air India has continued its suspension of select services, while IndiGo has announced “measured and responsible decisions” across certain international routes. Other carriers operating in the region have also adjusted their schedules or temporarily halted operations based on safety assessments.
The Ministry advised passengers to verify with their airlines
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Originally published on Times of India on 3/2/2026