From deliveries to deliverables: The Postal Service must adapt to the modern age
The Hill
by Praveen Chaparala, opinion contributorFebruary 13, 2026
AI-Generated Deep Dive Summary
The United States Postal Service (USPS) faces a critical challenge as younger generations increasingly favor digital communication over traditional mail. Millennials and Gen Z, who grew up with email and electronic screens, are shifting their preferences toward online platforms for sending and receiving messages, which has significant implications for the USPS’s future relevance in an evolving world. To remain relevant, the postal service must adapt by meeting customers where they are—online—and embracing modern delivery methods that align with current communication habits.
Historically, USPS was a cornerstone of daily life, delivering everything from personal letters to essential goods. However, the rise of digital tools like email, instant messaging, and online services has led to a steady decline in mail volume. While physical mail still serves specific purposes, such as official correspondence or sensitive documents, its role in everyday communication has diminished. This shift is particularly pronounced among younger generations, who have little experience with traditional mail and prefer the speed and convenience of digital platforms.
The need for USPS to evolve is not just a matter of customer preference but also a political and economic issue. The postal service operates as both a government entity and a business, balancing public service with financial sustainability. Failure to adapt could result in reduced efficiency, higher costs, and potential service degradation, which would impact millions of Americans who still rely on USPS for essential needs. Politicians and decision-makers must consider how to modernize USPS’s infrastructure and services while maintaining its critical role in the American economy and daily life.
Ultimately, the challenge for USPS is twofold: staying relevant in a digital-first world while continuing to serve all customers effectively. This requires strategic investments in technology, such as online delivery systems or partnerships with digital platforms, to complement traditional mail services. By addressing these needs, USPS can ensure its longevity and continued importance in an increasingly digital society.
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Originally published on The Hill on 2/13/2026