Half of Britons avoid calling GP when they are ill, survey finds

The Guardian World

by Denis Campbell health policy editor

February 25, 2026

AI-Generated Deep Dive Summary

A recent survey reveals that nearly half of Britons (48%) delay or avoid contacting their GP when they are unwell, primarily due to concerns about obtaining an appointment. This trend highlights a growing gap in access to timely primary care, with many opting to manage their ailments independently instead of seeking professional medical help. The reluctance to engage with GPs stems from widespread belief that the NHS struggles to provide quick access to services. Over a quarter of respondents reported self-managing their conditions, indicating a shift towards DIY healthcare as an alternative to traditional GP consultations. This approach may have serious implications for public health, potentially delaying treatment and exacerbating underlying issues. Public confidence in the NHS is further eroded by dwindling satisfaction rates. Only 32% of those surveyed believe the national healthcare system provides good service overall. Concerns about declining standards are prevalent, with 42% stating that care has worsened over the past year and 47% fearing a continued decline in the future. Conversely, only 15% expect improvements. Despite these challenges, faster access to GPs and A&E remains the top priority for NHS users. This suggests that while many are dissatisfied with current services, they recognize the critical importance of timely medical attention. The survey underscores the need for reforms aimed at enhancing accessibility and efficiency in primary care to restore trust and ensure better health outcomes. The findings have significant implications beyond the UK, offering insights into broader challenges faced by healthcare systems globally. Strained resources, long wait times, and systemic inefficiencies can deter individuals from seeking timely medical help, ultimately straining emergency services and leading to avoidable complications. Addressing these issues is crucial not only for improving patient care but also for maintaining public confidence in the NHS.

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Originally published on The Guardian World on 2/25/2026