India Built the World’s Back Office. A.I. Is Starting to Shrink It.
NYT Homepage
by Steven Lee Myers, Paul Mozur and Saumya KhandelwalFebruary 27, 2026
Artificial intelligence promises to automate the white-collar work that made India a tech powerhouse. The country is racing to adapt before it’s too late.
Verticals
newsgeneral
Originally published on NYT Homepage on 2/27/2026