IndiGo chaos: Over 200 passengers made to wait 5 hours inside flight at Chennai airport
Times of India
by VENKADESAN SFebruary 25, 2026
AI-Generated Deep Dive Summary
IndiGo passengers faced significant inconvenience as over 200 travelers were stranded on a flight from Chennai to Singapore for an agonizing 5-hour delay, surpassing their actual journey time. The ordeal began when the plane was ready for takeoff at 7:30 am but remained grounded until noon. Passengers grew increasingly frustrated due to a lack of clear communication, malfunctioning air conditioning that switched on and off, and what they described as inadequate explanations from airline staff. A viral video captured their desperation, with some claiming they were forced to endure uncomfortable conditions without valid reasons for the delay.
According to IndiGo's official response, the initial pilot had to disembark due to exceeding flight duty time limitations (FDTL), prompting a need to arrange an alternate crew. This process, along with addressing concerns about cabin temperature, contributed to the extended wait. While passengers expressed discomfort and demanded to deboard, they were initially denied until an alternative crew could be deployed. The airline maintained that passengers were periodically updated and provided refreshments during the delay.
This incident highlights critical issues in airline operations, particularly regarding passenger welfare and transparency during delays. It underscores the importance of clear communication and contingency planning for airlines to maintain trust and safety standards. Such events not only disrupt travel plans but also raise broader concerns about accountability in the aviation industry, making it a matter of global interest for travelers seeking reliable service and effective problem resolution.
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Originally published on Times of India on 2/25/2026