Lowe's CEO says its AI assistant is fixing some major headaches
Business Insider
February 26, 2026
AI-Generated Deep Dive Summary
Lowe's CEO Marvin Ellison has emphasized how artificial intelligence (AI) is transforming operations at the home improvement retailer. The company’s Mylow digital assistant, powered by OpenAI, is helping store workers improve their product knowledge and confidence, particularly for new hires tasked with selling specialized products to a diverse customer base. This AI tool not only enhances employee performance but also bridges language gaps, as it now supports Spanish, leading to significant improvements in customer service and satisfaction scores. Ellison highlighted that Mylow has doubled online conversion rates since its March 2025 rollout and contributed to Lowe's outperforming Home Depot in comparable sales growth during the fourth quarter.
The AI-powered assistant is also boosting efficiency across other areas of the business. For example, it enables merchandising teams to focus on strategic planning by automating routine tasks, while tech workers use it to
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Originally published on Business Insider on 2/26/2026