Salesforce chief dismisses ‘SaaS-pocalypse’ fears of AI overtaking business software
Financial Times
February 26, 2026
AI-Generated Deep Dive Summary
Salesforce’s chief executive has dismissed concerns over an alleged "SaaS-pocalypse," where artificial intelligence might overtake business software services. In a recent address, the CEO emphasized confidence in Salesforce's ability to adapt and thrive despite advancements in AI. This comes as shares in the SaaS (Software as a Service) company experienced a dip after projecting revenue figures that fell short of Wall Street expectations. The CEO's comments aim to reassure investors and stakeholders about the resilience of the business model, particularly in integrating AI rather than being overtaken by it.
The term "SaaS-pocalypse" has gained traction amid broader concerns over economic slowdowns and tech sector volatility. These fears have led to heightened scrutiny of SaaS companies' financial projections and their ability to maintain growth. Salesforce's revenue miss reflects a larger trend across the tech industry, where even established players face pressure from shifting market dynamics and investor demands for higher-than-expected performance.
Despite these challenges, Salesforce's leadership positions itself as optimistic about AI's potential to enhance, rather than replace, core business software functions. The
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Originally published on Financial Times on 2/26/2026