Say hello (and thank you) to Patty, Burger King's new AI chatbot, which will live inside its employees' headsets to monitor their etiquette and branch performance
PC Gamer
by Rory Norris February 26, 2026
AI-Generated Deep Dive Summary
Burger King has introduced Patty, an AI chatbot powered by OpenAI, designed to assist employees in meal preparation and customer service. Patty will reside inside employee headsets, providing instructions on tasks like bacon strip counts and equipment cleaning while also evaluating the friendliness of interactions with customers. This tool aims to enhance both employee performance and customer satisfaction.
The AI is trained to recognize key phrases such as "welcome to Burger King," "please," and "thank you," allowing managers to monitor and improve branch performance. Beyond voice commands, Patty's system tracks data on inventory, equipment, and drive-thru conversations. For example, if an item runs out of stock, the system automatically updates digital menus within 15 minutes across all platforms.
While Burger King is exploring AI-driven innovations like automated menu updates and inventory management, it acknowledges that not all customers are ready for such rapid tech integration. The company is cautiously rolling out these features, mindful of potential customer resistance and past challenges seen in other industries with AI implementations.
This move by Burger King highlights the growing role of AI in transforming traditional industries, particularly those not typically associated with cutting-edge technology. By integrating AI into daily operations, the fast-food chain aims to streamline processes, reduce human error, and ultimately improve efficiency and customer experiences.
For readers interested in gaming and PC tech, this story underscores the broader adoption of AI across various sectors, demonstrating its versatility beyond entertainment. As industries like retail and hospitality embrace AI tools like Patty, it signals a shift toward more automated and data-driven operations, with implications for both business performance and consumer interactions.
Verticals
gamingpc
Originally published on PC Gamer on 2/26/2026