Sex toys maker Tenga says hacker stole customer information | TechCrunch
TechCrunch
by Lorenzo Franceschi-BicchieraiFebruary 19, 2026
AI-Generated Deep Dive Summary
Tech toy maker Tenga revealed that a hacker gained unauthorized access to an employee's email account, potentially exposing customer names, email addresses, and sensitive correspondence, including order details and customer service inquiries. The breach affected approximately 600 individuals in the U.S., according to the company. Tenga swiftly responded by resetting passwords, implementing multi-factor authentication (MFA) across its systems, and proactively contacting those impacted to ensure their safety.
The incident highlights the risks of cyberattacks on businesses, particularly those handling sensitive customer data. While Tenga emphasized that no passwords were directly compromised, the exposure of personal and transactional information raises concerns about privacy and security practices in the tech and e-commerce sectors. The company’s recommendation for customers to change passwords and remain vigilant against suspicious emails underscores the importance of proactive cybersecurity measures.
Tenga, a Japanese firm founded in 2005, operates globally and has sold over 162 million products. The breach occurred through its U.S.-focused email account, Tenga Store USA, making it unclear whether customers outside the U.S. were affected. This incident adds to a growing list of cyberattacks on adult product companies, including Lovense, Pornhub, and SexPanther, which have faced similar issues in recent years.
The case underscores the vulnerabilities inherent in business email accounts and the need for robust security protocols, such as MFA, to protect sensitive data. For tech enthusiasts and cybersecurity professionals, this serves as a reminder of the ongoing challenges in safeguarding personal information and the importance of staying informed about potential breaches.
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Originally published on TechCrunch on 2/19/2026