Study shows digital hotlines make it easier for survivors to reach out
Phys.org
February 26, 2026
AI-Generated Deep Dive Summary
A recent study highlights the growing reliance on digital hotlines, particularly chat and text services, among survivors of domestic and sexual violence since the onset of the COVID-19 pandemic. According to Rachel Joy Voth Schrag, a professor of social work at The University of Texas at Arlington, this shift underscores the importance of understanding how survivors utilize these platforms to ensure that support systems are effective and accessible.
The research reveals that digital hotlines have become a critical tool for survivors seeking safety planning and emotional support. With traditional in-person services limited during the pandemic, many turned to online platforms, which offer anonymity and convenience. Schrag emphasizes that this trend highlights the need for advocates to adapt their strategies to meet survivors where they are, both digitally and emotionally.
This study not only sheds light on the evolving needs of survivors but also underscores the broader implications for science and public policy. By analyzing how digital channels can enhance support systems, researchers like Schrag aim to create more inclusive and responsive resources for individuals in crisis. This innovation in survivor support aligns with ongoing advancements in technology-driven social services, marking a significant step forward in addressing domestic and sexual violence through modern communication tools.
The findings also raise important questions about the future of digital advocacy and the role of technology in ensuring survivor safety. As reliance on chat and text services continues to grow, collaboration between tech developers and social service providers will be essential to create user-friendly platforms that prioritize privacy and accessibility for all survivors. This research not only contributes to the field of social work but also reinforces the importance of integrating digital solutions into broader societal efforts aimed at preventing and addressing violence.
For readers interested in science and technology's role in public health, this study offers valuable insights into how digital innovations can transform access to critical resources. It demonstrates the power of technology to bridge gaps in support systems, particularly during times of crisis when traditional methods may be less accessible or available. By leveraging these digital tools, advocates can better serve survivors, ultimately contributing to safer communities and more inclusive support networks.
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Originally published on Phys.org on 2/26/2026