This business class has one of the worst seats – and one of the best meals

Sydney Morning Herald

by Chris Chamberlin

February 23, 2026

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This business class has one of the worst seats – and one of the best meals

Garuda Indonesia’s business class offering between Jakarta and Melbourne provides a unique travel experience, blending outdated seating with exceptional service and culinary delights. Despite its dated 2-2-2 layout and narrow seat width, which leaves little room for comfort, the airline compensates with attentive service and standout meals. Passengers can expect a solid five hours of sleep in a lie-flat position, though the seat’s cushion width feels reminiscent of older business class configurations. The entertainment system is basic, with limited content and no Wi-Fi, but power outlets are available for those traveling with devices. Garuda Indonesia’s priority check-in process and lounge access make the journey smoother for frequent travelers. The airline’s commitment to sustainability is notable, as it participates in CORSIA (Carbon Offsetting and Reduction Scheme for International Aviation) and allows passengers to redeem miles toward tree-planting initiatives. While the aircraft, an Airbus A330-200, lacks modern features like a newer cabin design or Wi-Fi, its service quality shines through. Flight attendants are praised for their attentiveness, particularly during late-night flights when they wake passengers just one hour before landing to enjoy a well-prepared breakfast. The culinary experience is a highlight of the journey, with Garuda Indonesia offering one of the best meals in business class. The blueberry pancakes, served with strawberry compote, almond flakes, and maple syrup, are described as exceptional, even by high-class travelers accustomed to first-rate dining. The meal is complemented by a well-presented fruit plate and pastries, along with an onboard espresso machine for those seeking a caffeine boost. For travelers prioritizing service and cuisine over seat width and modern entertainment systems, Garuda Indonesia’s business class offers a compelling alternative. While the airline may not match the flashiness of competitors like Qatar Airways or Emirates, its focus on personal touches and sustainability makes it a standout choice for frequent flyers between Australia and Indonesia. With competitive fares and a strong emphasis on customer care, Garuda Indonesia continues to carve out its niche in the world of international air travel.

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Originally published on Sydney Morning Herald on 2/23/2026