Uber drivers say they've been getting 2 different prices for the same trip. The company said it was a glitch.
Business Insider
February 14, 2026
AI-Generated Deep Dive Summary
Uber drivers have reported receiving two different payout offers for the same trip, with the second offer often being lower than the first. This issue appears to be related to a glitch in Uber's system, which has caused confusion and financial strain for drivers who accepted trips they were later offered again at reduced rates. The problem occurs through Uber's Trip Radar feature, which simultaneously offers trips to multiple drivers. When a rider cancels or re-requests a trip quickly, the app may send out duplicate offers, sometimes with lower payouts.
The issue has been particularly frustrating for drivers, as it often results in them being offered the same trip again at a reduced rate after they've already accepted and completed the ride. For example, one driver was initially offered $12.53 for a six-mile trip but later received a follow-up offer for the same route paying only $8.84. This discrepancy highlights concerns about algorithmic fairness and transparency in how Uber prices trips and assigns them to drivers.
Uber's Chief Product Officer acknowledged the problem, calling it "not fair or acceptable" and explaining that it was caused by a bug. The company has already begun rolling out fixes to prevent such issues and is monitoring fare offers closely. While the differences between offers may seem small, they can add up significantly for drivers who have seen their earnings decrease in recent years.
Drivers and advocates argue that this glitch underscores broader issues with Uber's algorithmic approach to pricing and labor practices. Sergio Avedian, an Uber driver and advocate, pointed out that drivers often have only 10 seconds to accept offers through Trip Radar, leaving little time to evaluate whether the payout is fair or consistent. The issue has also sparked concerns about labor exploitation in the gig economy.
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Originally published on Business Insider on 2/14/2026