Verizon imposes new roadblock on users trying to unlock paid-off phones
Ars Technica
by
Jon Brodkin
February 13, 2026
AI-Generated Deep Dive Summary
Verizon has introduced a new policy requiring customers who pay off their device installment plans early to wait 35 days before unlocking their phones. This applies to online payments via the Verizon app or website, phone payments, and in-store purchases at Verizon Authorized Retailers. Previously, only gift card payments triggered the 35-day delay, but now all online and in-person methods except direct corporate store payments fall under this rule. Immediate unlocks are still possible by paying off plans directly at a Verizon corporate store.
This change affects customers seeking to switch carriers after paying off their device installment plans. Unlocking a phone is necessary for using it on another network, allowing users more flexibility in choosing providers. The extended waiting period could frustrate those looking to leave their current carrier quickly or take advantage of promotions from competing networks.
The policy shift highlights the ongoing competition in the telecommunications industry. Carriers often impose restrictions to retain customers, as unlocking devices can lead to churn when users switch carriers. This move by Verizon may aim to reduce customer turnover and encourage longer-term contracts. However, it could also spark frustration among users seeking greater control over their devices.
For consumers, understanding the new policy is crucial. Those who pay off their device plans early should plan ahead, as they now face a 35-day wait for an unlock. This delay may impact their ability to switch carriers or take advantage of new offers promptly. The change underscores the fine print and restrictions that often accompany seemingly straightforward services in the tech industry.
Overall, while Verizon’s policy is designed to keep customers on its network longer, it adds another layer of complexity for users who want flexibility. As competition among carriers intensifies, such policies could become more common, potentially limiting consumer choices or forcing them to wait longer for basic functionality like unlocking their devices.
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Originally published on Ars Technica on 2/13/2026