What it takes to make agentic AI work in retail

MIT Technology Review

by Natasha Conteh

February 19, 2026

Thank you for joining us on the “Enterprise AI hub.” In this episode of the Infosys Knowledge Institute Podcast, Dylan Cosper speaks with Prasad Banala, director of software engineering at a large US-based retail organization, about operationalizing agentic AI across the software development lifecycle. Prasad explains how his team applies AI to validate requirements, generate…

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Originally published on MIT Technology Review on 2/19/2026