Why these startup CEOs don't think AI will replace human roles | TechCrunch

TechCrunch

by Ivan Mehta

February 19, 2026

AI-Generated Deep Dive Summary

Startup CEOs from Read AI and Lucidya argue that while AI tools can automate tasks, they won’t replace human roles entirely. David Shim of Read AI compares AI to GPS navigation, emphasizing that humans remain the decision-makers. Similarly, Abdullah Asiri of Lucidya believes AI will augment rather than eliminate jobs, with workers shifting to new responsibilities like supervision or relationship-building. These leaders highlight how AI enhances productivity and creates opportunities for employees to focus on higher-value tasks. The article notes that AI is transforming roles in customer service, where small teams are using AI tools to manage millions of users effectively. For instance, Read AI’s customer service team of just five people handles millions of monthly users by leveraging AI-driven insights, such as predicting deal outcomes through CRM data. This approach not only streamlines operations but also allows employees to focus on strategic tasks like business development. Both companies are reaping productivity gains by integrating AI into their processes. Read AI uses its sales tool to predict deal states and capture 23% more meeting context, enabling faster decision-making. Lucidya employs AI for meetings and marketing asset creation, aiming to scale outcomes without scaling headcounts. The goal is to hire AI-native employees who can effectively use and enhance AI tools. The CEOs also address the evolving perception of AI in the workplace. Shim recalls that resistance to AI notetakers has faded as users recognize their benefits. This shift underscores the importance of adapting to AI’s role as a task assistant rather than a replacement, ensuring human workers remain central to decision-making processes. For tech enthusiasts and entrepreneurs, these insights matter as they consider how AI can transform their businesses. The focus on augmenting human capabilities rather than replacing them offers a balanced perspective for those navigating AI integration in the workplace. By embracing AI’s potential to enhance productivity and create new opportunities, companies can position themselves for long-term growth while retaining human agency at the core of their operations.

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Originally published on TechCrunch on 2/19/2026